International Delivery

Ordering from the USA

Ordering from the USA

Duo to Covid-19, we will not be able to offer express or priority delivery to the USA. These options have been removed from the checkout.

We expect delivery to the USA to take approximately 10 days. 

You can get free delivery on most orders over $99, excluding bulky items.

The calculation of delivery costs takes into account the weight and volume of each item. When you add an item to your cart, shipping costs automatically refresh. This way you will be able to see the total amount of your order before finalizing it (price of the articles + shipping fees). Please consider we also offer different shipping options.

To browse the Wiggle site ready for USA delivery and with USD as the currency click here.

Tax, delivery and despatch information for the USA.

When shopping for delivery to USA we will automatically:

  • Remove British VAT at 20%
  • Only show products and brands available for delivery to the USA. For example food stuff and liquids cannot be shipped internationally.
  • All monies charged to US customers will be taken in US Dollars. Your bank may charge you to complete your transaction. Please note that you are responsible for paying any such fees on top of the total amount stated at the checkout.
  • Display prices in US Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.
  • Orders under $800 (and under $100 for gifts) are free from duties and import taxes.

Please note: we cannot to deliver to Puerto Rico and Guam. We also cannot deliver to APO addresses.

Will I have to pay duty or import taxes when ordering to the US?

Will I have to pay duty or import taxes when ordering to the US?

No, not if you spend less than $800

When ordering from Wiggle you are considered the importer of record.  US Customs Duty Threshold is $800 (and $100 for gifts).  Therefore, orders under $800 (and under $100 for gifts) are free from duties and import taxes.  The customs territory of the US includes the 50 US States, the District of Columbia, and Puerto Rico.
Shop Now for the latest Wiggle Goods Stuff <£800
Shop Now for Cycling Components <$800

Yes, if you spend $800+ your order will be subject to duties and import taxes, which must be paid by you

When ordering from Wiggle you are considered the importer of record.  Orders over $800 (and over $100 for gifts) are subject to duties and import taxes, which must be paid by yourself.  Unfortunately we have no control over these charges.  We are unable to reimburse any costs incurred regardless of the circumstances.
As a guide, duties and import taxes are made up of the components below.  For official advice, visit the US Customs and Border Protection website internet purchases information.

  • Import Duty rates calculated on the value of each product within your order, not just on the order value above $800 duty threshold.  Rates vary by product, but rates for popular products include Cycle Parts at 10%, Road Bikes at 11%
  • Merchandise Processing Fee (MPF) for orders under $2,500 this is typically $2-9 per shipment.
  • Sales Tax is not automatically charged on imported goods.  However, Customs and Border Protection (CBP) declarations are made available to state tax representatives that may claim state taxes from yourself.
  • Payment deferment is a handling fee charged by express couriers to pay for customs brokers who expedite imports and deliver straight to your door. This charge is typically $6.50, but can vary and we have no control over this charge.

Standard Shipping for orders less than £350 are shipped by USPS.  Any duty owed is paid at your local post office, where your package is forwarded.
Tracked Courier Shipping, and Standard Shipping for orders over £350, are shipped via an express courier. The Express courier will collect any duty owed and deliver direct to your door.
To estimate customs and import taxes for specific products click here for an easy calculator.

We cannot declare a lower invoice amount or make any other false declarations for customs purposes.

Ordering from Canada

Ordering from Canada

We expect delivery to Canada to take approximately 10 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over $150, excluding bikes and frames. All parcels will be sent on a tracked courier service.

The calculation of delivery costs takes into account the weight and volume of each item. When you add an item to your cart, shipping costs automatically refresh. This way you will be able to see the total amount of your order before finalizing it (price of the articles + shipping fees). Please consider we also offer different shipping options.

To browse the Wiggle site ready for Canadian delivery and with CAD as the currency click here.

Tax, delivery and despatch information for Canada.

When shopping for delivery to Canada we will automatically:

  • Remove UK VAT at 20%
  • Only show products and brands available for delivery to Canada. For example food stuff and liquids cannot be shipped internationally.
  • Display prices in Canadian Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.
  • Send each parcel on a Tracked Courier service. 
  • Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.

 

International Free Delivery Threshold

International Free Delivery Threshold

Free delivery is available to every country with a minimum spend to qualify, which varies according to your country. The value of the minimum spend will be displayed in your Wiggle shopping basket. Free delivery is available on all orders excluding bikes, frames and indoor trainers.

 
The calculation of delivery costs takes into account the weight and volume of each item. When you add an item to your cart, shipping costs automatically refresh. This way you will be able to see the total amount of your order before finalizing it (price of the articles + shipping fees). Please consider we also offer different shipping options.

Click Here to read more about ordering bulky items such as Bikes, Frames and Indoor Trainers internationally.

International Returns

International Returns

Customers outside of the UK must follow the instructions below along with our standard returns procedure.

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

 

International Courier Delivery

International Courier Delivery

Wiggle offers courier delivery to international customers allowing orders to be fully traceable. The price of this service is dependent on the delivery country or region.

If your order qualifies for the courier service you will be shown this as a delivery option in the Basket and Checkout pages. Here you can select which delivery method you would like and see how much it costs.

If you select to upgrade to the traceable courier service we will send you an email with details on how to track your order once your order has been placed.

The courier delivery option is available when one of the items in your order is in stock. If your order contains items which are currently on order (i.e. items marked as 'none in stock' or 'out of stock') these will be sent via priority delivery once they arrive in our warehouse.

Courier delivery is not available for customised items or bikes, however Wiggle may choose to despatch your order using a courier.

International Next Day Delivery

International Next Day Delivery

Next day delivery means that orders are processed as a priority and shipped by courier for the next working delivery day (Monday to Friday).

If your order is made before 12 noon, it will be shipped for arrival the next working day. 12 noon GMT is an approximate cut of time and on occasion some parcels may be shipped the same day when ordered after 12 noon GMT, you will be notified if this happens. 

Our courier partners will attempt to deliver next day orders the next available working day, as long as the order was made within the relevant cut off time for next day delivery.  99% of next day orders are delivered on time, although in rare circumstances it can take up to 2 days.

All parcels shipped by DHL for Next Day will have to be signed for at the place of delivery.

UK Bank holidays will add an extra working day to the delivery lead times this will be shown at time of purchase.

The Next Day delivery option is not available on back orders or Bulky items. If when selecting Next Day, your order contains items that are on back order, these will be sent separately via standard delivery once they arrive in our warehouse.

Due to service limitations there are postal areas that we cannot make next day delivery to with our carrier. If your postal area is exempt from next day delivery you will be notified at the checkout.

The Next Day delivery cost will be visible at the basket. 

 

Worldwide Delivery

Worldwide delivery

Wiggle deliver to over 70 countries worldwide.

Free delivery is available to every country that wiggle deliver to although each country outside of the UK has its own minimum spend to qualify for free delivery. Free delivery is available on all orders excluding bulky items. The value of the minimum spend will be displayed in your wiggle shopping basket.

You can also choose to add priority despatch to your order. Priority Despatch means we despatch your goods as soon as we can after we receive your order. If you do not choose priority despatch your order may take an additional 2-3 days to be processed during peak times before it is despatched.

The calculation of delivery costs takes into account the weight and volume of each item. When you add an item to your cart, shipping costs automatically refresh. This way you will be able to see the total amount of your order before finalizing it (price of the articles + shipping fees). Please consider we also offer different shipping options.

We do not advise shipping to PO Box addresses. 

Note: Wiggle strongly advises against deliveries to be made to hotels, workplaces or multiple occupancy premises, or third party couriers. Any orders made, to be sent to a hotel, workplace or multiple occupancy premises or a third party courier, are entirely at the risk of the client.  Therefore, we regret to inform, that Wiggle cannot accept any liability for orders that fail to arrive to the above, or are damaged on receipt.  We will, however, do what we can to help in cases like these.

How long does worldwide delivery take?

How long does worldwide delivery take?

Delivery times are dependent on many factors but we work hard to get your order delivered as quickly as possible.To find your estimated delivery time please add the items you would like to purchase to your basket and the options will be shown to you.

You can also choose to add priority despatch to your order. Priority Despatch means we despatch your goods as soon as we can after we receive your order. If you do not choose priority despatch your order may take an additional 2-3 days to be processed during peak times before it is despatched.

Can all items on wiggle be despatched worldwide?

Can all items on wiggle be despatched worldwide?

We ship most items worldwide although some are restricted depending on the exact shipping destination.

The following products usually have shipping restrictions:

  • Bikes
  • Energy drink, food and gels
  • Liquids
  • Products that contain aerosols

If you select your shipping destination from our home page you will only see products on the site that are available for your selected shipping destination.

Please note that on occasion, products containing Lithium Batteries can be subject to further checks during international shipping, this may delay delivery by a few days.

How much does worldwide delivery cost?

How much does worldwide delivery cost?

The price of delivery outside of the UK is dependent on the weight of the order. You will be able to see the shipping cost of your order when you view your wiggle shopping basket. You will also be able to see the free delivery threshold in your Wiggle shopping basket.

The calculation of delivery costs takes into account the weight and volume of each item. When you add an item to your cart, shipping costs automatically refresh. This way you will be able to see the total amount of your order before finalizing it (price of the articles + shipping fees). Please consider we also offer different shipping options.

How will my order be despatched?

How will my order be despatched?

For international deliveries we use different couriers according to the destination of the order. In the checkout we specify whether the delivery method is tracked or untracked, you will be required to add an item to your basket to view this. If the delivery method selected comes with tracking you will receive a link to track your order via email once your order has been dispatched.

Some of these deliveries may require a signature on delivery. Please ensure you have entered a valid delivery address; we will not be held responsible for parcels delivered to hotel addresses.

If your parcel does not arrive within the specified delivery time please contact us. Our customer service representatives will be able to help.

Please note: bulky/high value orders may be upgraded to a tracked courier. This is at the discretion of our processing team to ensure your order arrives with you safely.

What currency will I pay for my order in?

What currency will I pay for my order in?

  • You will pay for your order in the currency displayed on the order confirmation page.
  • Due to circumstances out of our control we are currently unable to accept BRL (Brazilian real). We are working to remedy this situation. Please accept our most sincere apologies for the inconvenience.
  • The price displayed when you confirm your order will be the price you pay when your order is processed.
  • This amount will be charged to your credit/debit card / PayPal account in the currency displayed

Will I have to pay any Customs charges in my country?

Will I have to pay any Customs charges in my country?

There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.

Items shipped to the Canary Islands are sold exclusive of Spanish VAT but may be subject to import duties and taxes. Customers ordering from the Canary Islands are advised to select their destination country and address as “Spain – Canary Islands”. This will ensure that the order is not subject to Spanish VAT.

Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.

Please be advised that if your order is sent via DHL you may need to pay for import/custom taxes after the order has been delivered to you. This is standard procedure by DHL to ensure that your order is delivered to you as soon as possible and not delayed in customs. These charges are solely dependent on your local  customs office and DHL, Wiggle have no control over these charges. We would kindly suggest contacting your local customs office for more information and advice.

Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

We cannot declare a lower invoice amount or make any other false declarations for customs purposes.

Export Custom Delays

Please note that orders with a value greater than £873 may be subject to additional formal customs clearance when leaving the UK.

We anticipate a short delay whilst these additional checks are completed, unfortunately we have no control over the timeframes as these will be subject to the customs clearance procedure

International Bike and Frame Delivery

International Bike and Frame Delivery

For more information on international bike and frame delivery, please click here

Priority Despatch

Priority Despatch

Priority Despatch

NOTE: Priority Despatch is available for all products which are in stock, except Bikes

Priority Despatch means we fast-track the packaging and shipping of your order so you will receive it as quickly as possible.

UK customers should take delivery of items we have in stock within 3 working days.

With Priority Despatch we ensure we despatch your order as quickly as possible via either a next-day courier service or Royal Mail 1st Class. This should result in you taking delivery the next working day (after despatch) however we can make no guarantees on the speed of the postal/courier service used which is why we recommend allowing 3 working days.

International orders will take longer depending on destination, but we will make sure your goods leave us as quickly as possible.

But when will my order be despatched?

If you order on a working day, we aim to despatch your order within 24 hours.

If you order on a Friday or Saturday we may despatch your order the same day but it may not arrive until the following week as not all postal services deliver at the weekends.

Priority Despatch orders placed on a Sunday will be processed first thing Monday morning ahead of our weekend rush!

How much does priority despatch cost?

How much does priority dispatch cost?

Once you have added your item(s) to your basket, you will be able to click 'view full basket' and the priority dispatch cost for your location will be displayed, if available. 

Why is priority despatch pre-selected?

Why is priority despatch pre-selected?

  • Because most of our customers want it, so that’s always been the default option at Wiggle. 

Will I receive my order any sooner if I choose priority despatch?

Will I receive my order any sooner if I choose priority despatch?

  • yes - we process orders where priority despatch has been paid for first
  • if you pay for priority despatch, we will despatch the items we have in stock straight away with the remainder going onto back order. These items are despatched when they have all come into stock or after a week, whichever is sooner
  • If you select the free delivery option, you may wait up to a week for your goods. We will despatch all your items together when they are all in stock. If we are still waiting for items after a week, we will despatch the ones we do have

UK Plug Only

UK Plug Only

All electronic devices delivered by Wiggle come with a UK plug only. Please note that you will need to have an adapter in order to be able to use your electronic device with another European plug. If an electronic device is not delivered with a UK plug this information will be explicitly stated in the product description.

Paperless Invoices

Paperless Invoicing

As a conscientious online sports retailer, we know that it’s important to support our environmental goals. As part of our push to operate in a more green and sustainable way, Wiggle has achieved the ISO 14001 certification for environmental management, meaning that we are taking active measures to minimise how we negatively affect the environment with how we operate and adhere to strict criteria when it comes to goals like sustainability and waste management.

As part of this, we have made a conscious effort to reduce the amount of paper and ink that we needlessly use in our warehouse so from 23rd October, we will not be including paper invoices in the majority of our parcels. This will of course not affect any paperwork that is needed for customs clearance, nor will it affect your ability to request an invoice should you need it. However, it will help to save around 6,000,000 sheets of paper per year and mean that we are continually pushing to reduce our environmental impact as a company.

What does 6,000,000 sheets of paper look like?

  • Laid out flat, it would cover an area the size of 52 football pitches!
  • Weighs in at around the same a 6 African elephants!
  • Stacked on top of each other, would be nearly twice the height of the Eiffel tower in Paris!

Christmas Last Posting Dates

Christmas Last Posting Dates

 

Country Bikes Free/Standard Express/Courier Next Day Click & Collect 
Albania 11/12/2020 15/12/2020 16/12/2020    
Andorra 14/12/2020 16/12/2020 17/12/2020    
Angola 23/11/2020 28/11/2020 16/12/2020    
Argentina 27/11/2020 01/12/2020 30/11/2020    
Australia 08/12/2020 10/12/2020 11/12/2020   10/12/2020
Austria 11/12/2020 11/12/2020 18/12/2020 21/12/2020  
Bahrain 23/11/2020 25/11/2020 17/12/2020    
Barbados 14/12/2020 16/12/2020 17/12/2020    
Belarus 10/12/2020 01/12/2020 02/12/2020    
Belgium 11/12/2020 10/12/2020 17/12/2020 21/12/2020  
Bermuda 11/12/2020 08/12/2020 09/12/2020    
Brazil 23/11/2020 25/11/2020 16/12/2020    
Brunei Darussalam 27/11/2020 08/12/2020 09/12/2020    
Bulgaria 27/11/2020 04/12/2020 14/12/2020 21/12/2020  
Cambodia 11/12/2020 01/12/2020 15/12/2020    
Canada 14/12/2020 08/12/2020 16/12/2020    
Chile 27/11/2020 10/12/2020 11/12/2020    
China 30/11/2020 02/12/2020 03/12/2020    
Colombia 11/12/2020 01/12/2020 02/12/2020    
Croatia 07/12/2020 04/12/2020 18/12/2020 21/12/2020  
Cyprus 27/11/2020 10/12/2020 18/12/2020 21/12/2020  
Czech Republic 07/12/2020 09/12/2020 10/12/2020 21/12/2020  
Denmark 07/12/2020 14/12/2020 15/12/2020 21/12/2020  
Egypt 14/12/2020 25/11/2020 26/11/2020    
Estonia 03/12/2020 04/12/2020 18/12/2020 21/12/2020  
Finland 07/12/2020 10/12/2020 18/12/2020 21/12/2020  
French Polynesia 11/12/2020 02/12/2020 11/12/2020    
France 15/12/2020 14/12/2020 16/12/2020 21/12/2020 15/12/2020
Germany 11/12/2020 14/12/2020 16/12/2020 21/12/2020  
Gibraltar 11/12/2020 08/12/2020 10/12/2020    
Greece 04/12/2020 08/12/2020 14/12/2020 21/12/2020  
Greenland 11/12/2020 15/12/2020 16/12/2020    
Guernsey 14/12/2020 16/12/2020 17/12/2020    
Hong Kong 04/12/2020 08/12/2020 16/12/2020    
Hungary 04/12/2020 04/12/2020 18/12/2020 21/12/2020  
Iceland 07/12/2020 09/12/2020 10/12/2020 21/12/2020  
India 26/12/2020 08/12/2020 16/12/2020    
Indonesia 27/12/2020 01/12/2020 16/12/2020    
Ireland 14/12/2020 16/12/2020 17/12/2020    
Israel 30/11/2020 16/12/2020 16/12/2020    
Italy 10/12/2020 14/12/2020 15/12/2020 21/12/2020  
Japan 03/12/2020 04/12/2020 08/12/2020    
Jersey 14/12/2020 16/12/2020 17/12/2020    
Jordan 14/12/2020 25/11/2020 26/11/2020    
Kazakhstan 27/12/2020 01/12/2020 11/12/2020    
Kuwait 23/11/2020 15/12/2020 16/12/2020    
Kyrgyzstan 08/12/2020 08/12/2020 10/12/2020    
Latvia 30/11/2020 04/12/2020 18/12/2020 21/12/2020  
Liechtenstein 14/12/2020 16/12/2020      
Lithuania 04/12/2020 04/12/2020 18/12/2020    
Luxembourg 15/12/2020 10/12/2020 17/12/2020 21/12/2020  
Macau 11/12/2020 02/12/2020 13/12/2020    
Macedonia 27/11/2020 01/12/2020 16/12/2020    
Malaysia 27/11/2020 01/12/2020 02/12/2020    
Malta 07/12/2020 08/12/2020 18/12/2020    
Mauritius 10/12/2020 25/11/2020 15/12/2020    
Mexico 11/12/2020 15/12/2020 16/12/2020    
Moldova 27/12/2020 01/12/2020 02/12/2020    
Monaco 14/12/2020 14/12/2020 16/12/2020    
Namibia 11/12/2020 15/12/2020 16/12/2020    
Netherlands 27/11/2020 10/12/2020 17/12/2020 21/12/2020  
New Caledonia 11/12/2020 15/12/2020 16/12/2020    
New Zealand 04/12/2020 14/12/2020 15/12/2020    
Norway 15/12/2020 13/12/2020 18/12/2020 21/12/2020  
Oman 23/12/2020 25/11/2020 16/12/2020    
Peru 11/12/2020 15/12/2020 16/12/2020    
Philippines 27/11/2020 01/12/2020 02/12/2020    
Poland 04/12/2020 10/12/2020 14/12/2020 21/12/2020  
Portugal 14/12/2020 08/12/2020 15/12/2020 21/12/2020  
Puerto Rico 14/12/2020 09/12/2020 17/12/2020    
Qatar 07/12/2020 15/12/2020 16/12/2020    
Reunion 23/11/2020 10/12/2020 11/12/2020    
Romania 03/12/2020 04/12/2020 16/12/2020 21/12/2020  
Russian Federation 30/11/2020 07/12/2020 03/12/2020    
Saudi Arabia 23/11/2020 15/12/2020 16/12/2020    
Seychelles 23/11/2020 23/11/2020 15/12/2020    
Singapore 30/11/2020 04/12/2020 15/12/2020    
Slovakia 04/12/2020 04/12/2020 15/12/2020 21/12/2020  
Slovenia 07/12/2020 04/12/2020 17/12/2020 21/12/2020  
South Africa 23/11/2020 14/12/2020 15/12/2020    
South Korea 03/12/2020 07/12/2020 16/12/2020    
Spain 10/12/2020 14/12/2020 18/12/2020 21/12/2020  
Spain - Balearic Islands 10/12/2020 09/12/2020      
Spain - Canary Islands 10/12/2020 09/12/2020      
Sweden 14/12/2020 14/12/2020 17/12/2020 21/12/2020  
Switzerland 04/12/2020 17/12/2020 18/12/2020 21/12/2020  
Taiwan 27/12/2020 04/12/2020 15/12/2020    
Thailand 27/12/2020 01/12/2020 16/12/2020    
Turkey 03/12/2020 08/12/2020 16/12/2020    
Ukraine 23/11/2020 04/12/2020 02/12/2020    
United Arab Emirates 23/11/2020 15/12/2020 16/12/2020    
United Kingdom 14/12/2020 16/12/2020 17/12/2020 22/12/2020 16/12/2020
USA 07/12/2020 09/12/2020 16/12/2020    
Uzbekistan 15/12/2020 08/12/2020 09/12/2020    
Vietnam 18/12/2020 01/12/2020 16/12/2020