Jobs at Wiggle

Our History

 Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Come Join the Wiggle Team

 Come Join the Wiggle Team

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wiggle.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

Wiggle Work and Play – The Benefits

 Wiggle Work and Play – The Benefits 

At Wiggle we understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport. We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

Our benefits include

  • 25 days holiday
  • Pension & Life insurance
  • Healthcare scheme
  • Casual dress in our Google style offices
  • Staff discount
  • Monthly ride outs - At the end of each month to reward your hard work we encourage the business to take 1-2 hours out of their working day to go on a group ride, run, swim, walk or participate on one of our notorious scavenger hunts!

Job Applicant Privacy Policy

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

Bike Technician

Job Title: Bike Technician

Location: Wolverhampton

Position: Full Time, Permanent 

WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.

What will you be doing?

The successful candidate will work on the assembly of bikes in line with PDI process

Main Duties and Responsibilities

  • Set up and configuration of high quality bikes before dispatch.
  • Monitoring and assessing quality of completed bikes using quality checklists
  • Ensure compliance with all Health and Safety regulations
  • Completion of regular housekeeping duties


Who are we looking for?

  • The ability to demonstrate proficiency in bike assembly
  • Proven working experience and the ability to clearly demonstrate a solid understanding in the pre delivery inspection process
  • 6 months experience in a workshop environment.
  • Proven quality control with the ability to identify bike faults
  • Positive can do attitude
  • Excellent attention to detail


Desirable Criteria:

  • Cytech Qualification - level 2 is essential, Level 3 is desirable 
  • Actual exposure to the Warehouse Management System and Live- Apps in relation to bike order process

German Translator

Job Title: German Translator 

Location: Portsmouth

Position type: Permanent

WiggleCRC have an exciting opportunity for German Translator to join the family!

This is a full time permanent position working from home (must be resident in the UK) or in our Portsmouth or Belfast office.

What will I be doing?

You will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Duties and responsibilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn WiggleCRC products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by WiggleCRC

Knowledge, Skills and Experience:

  • Native standard of Greman as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Post-editing skill will be an advantage
  • Creative writing skill will be an advantage

PDI Technician

Are you a practical, hands on person, with a passion for cycling?  

At WiggleCRC we are looking for dedicated and enthusiastic individuals, that are as passionate about bikes as we are.  You may be an experienced bike mechanic, or it may have been a hobby of yours to build and maintain your bike for years, either way we would like to talk to you.

As a Bicycle Technician within our Bilston distribution centre, you will work alongside an experienced team assembling and quality checking our bikes. From a top of the range mountain bike, to a child’s bike or road bike, you will play a key part in ensuring that a high-quality product reaches our customer.  

WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.

What will you be doing?

The Bicycle Technician will work on the assembly of bikes in line with PDI process

Main Duties and Responsibilities

  • Set up and configuration of high quality bikes before dispatch.
  • Monitoring and assessing quality of completed bikes using quality checklists
  • Ensure compliance with all Health and Safety regulations

Who are we looking for?

  • The ability to demonstrate proficiency in bike assembly
  • Proven working experience and the ability to clearly demonstrate a solid understanding in the pre delivery inspection process
  • 6 months experience in a workshop environment.
  • Proven quality control with the ability to identify bike faults
  • Positive can-do attitude
  • Excellent attention to detail

Desirable Criteria:

  • Cytech Qualification - level 2 or 3 or equivalent
  • Experience using a Warehouse Management System and Live- Apps in relation to bike order process

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

 

 

Senior Mobile Developer

Job Title:  Senior Mobile Developer

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced senior Mobile Developer to join the team.

What will you be doing?

WiggleCRC are in the process of modernising our ecommerce platform and you will play a key role in this project. You will help us to define what modern ecommerce apps should be, both in terms of technology choices, architecture choices and functionality.

You will be responsible for the design, implementation and testing of WiggleCRC’s ecommerce mobile solutions, as well as defining and maintaining the standards which our software must adhere to, both in terms of development and security.

Responsibilities:

  • Build high quality native applications for WiggleCRC’s brands.
  • Act as an SME for mobile app development decisions. Help to drive decisions on technology. Understand the impact those decisions will have to ensure the correct options are chosen.
  • Ensuring the architecture of applications allow for flexibility and scalability. Make decisions that create reusable components.
  • Drive best practices within the development team, including agile methodologies, automated testing, continuous deployment.
  • Help to maintain documentation of the software being developed to ensure common understanding within and outside the team. Help with service introduction of new features to the wider business.

Experience:

  • 5+ years industry experience as a software developer
  • Experience with native iOS or Android development
  • Experience with Objective-C, Swift, Java or Kotlin
  • Experience with mobile testing frameworks

Desirable Experience

  • Experience with ecommerce applications
  • Experience with CI tooling
  • Experience with cloud technologies

Lead Product Owner

Job Title:  Lead Product Owner

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Lead Product Owner to join the ride in Portsmouth.

What will you be doing?

As Product Lead your role is to be responsible for leading standards and processes for the Product Owner team whilst having a hands-on roll within Product Ownership as part of a cross functional team. Following high level roadmaps and key objectives to ensure strategic targets are hit on an annual and quarterly basis.

Responsibilities:

Key Job Accountabilities:

 

  • Defining and refining the ways of working within the product function in terms working frameworks and tactics.
  • Coaching and supporting a team of Product Owners, running weekly 121 sessions, team meetings and PDRs.
  • Developing and maintaining an appropriately prioritised backlog of user stories for implementation based on several factors around impact, scope, budget and timelines.
  • Business stakeholder management in the form of creating continues dialogue channels with key stakeholders, gathering headline requests, showcasing delivered impact and managing expectations via roadmaps and release timelines.
  • Providing a view inwardly to the team and outwardly to stakeholders an on the product direction and long-term destination.
  • Showing the value that is being driven and logic and commercial value behind why that direction is being taken.
  • Providing a view every 3 months of progress against agreed roadmaps, value added and a view on the next quarters plan and expected impact.
  • Forming a fundamental understanding of end-to-end customer experience integration and dependencies.
  • Benchmarking todays capabilities vs market trends to understand gaps and opportunities.
  • Working with the UX manager and team to form an actionable research workstream output that provides insight into the customer and future opportunities which can influence both future strategy and roadmaps.

 


Experience:

  • Previous Product Owner/Manager experience essential
  • Leading/Coaching other Product Owners
  • Managing stakeholders at all levels, including C level
  • Working withing cross functional development workstreams
  • Working with software management tools such as JIRA
  • Creating business cases, drawing value hypothesis and tracking impact of change
  • Agile working methods

Financial Accountant

Job Title:  Financial Accountant

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Financial Accountant to join the ride.

What will you be doing?

You will have overall responsibility for the preparation, accuracy and compliance of the group’s annual financial statements and consolidation prepared under IFRS, as well as the monthly accounting duties in a range of areas including the Group’s debt and holding companies and key balance sheet accounts for the main trading entity, ad oversight of the month end process for smaller trading entities.

You will provide key support to the Head of tax, Accounting and Cashflow for the monthly UK, EU and AUS VAT/GST returns as well as ongoing tax and legal requirements of the Group.

Responsibilities:

  • Preparation of the UK annual financial statements of the Group under IFRS/FRS 101, including the Mapil Topco consolidated accounts and the Mapil Midco 2 non statutory consolidation.
  •  Month end accounting for the 5 UK holding entities (investment and debt companies).
  • Month end consolidation of the group, including preparation and maintenance of all consolidation and elimination journals.
  • Compilation of the WiggleCRC and Group Balance Sheet folders and first review of submitted reconciliations. Preparation of Creditor and Prepayment reconciliations
  • for WiggleCRC.
  • Supporting the Group Financial Reporting & Tax Manager and wider team with the monthly and quarterly VAT/GST submissions.
  • Key co-ordinator of audit ‘PBC lists’ and first point of contact for audit team.
  • Supervision of the Assistant Financial Accountant responsible for the month end accounting and weekly AP and AR duties for two UK distributors and one UK retail store.
  • Ensuring that the Group is compliant with all IFRS requirements on an ongoing basis and providing support to the wider Finance team for all financial accounting queries.
  • Supporting the Group Financial Reporting & Tax Manager and department Head

Experience:

  • Experience of large group consolidations with multiple elimination and consolidation adjustments.
  • Application of IFRS in areas such as Business Combinations and Financial Instruments.
  • Ideally experience in the Retail or FMCG sectors.
  • Ability and desire to turn theory into practice in a range of areas, including VAT and Corporation Tax.
  • Strong excel experience (Pivots, complex formulas, large data sets, etc.)

 

Fully Qualified Financial Accountant

Job Title: Fully Qualified Financial Accountant

Location: Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced Financial Accountant to join the team.

What will you be doing?

You will be reporting to the Head of Tax, Accounting and Cashflow, providing support and be responsible for the integrity and accuracy of the tax, duty and VAT of the Group. You will work closely with the wider Financial Control team to assist where possible and ensure accurate monthly consolidated management accounts.

Responsibilities:

• Management and support of one direct report;

• Overseeing the customs warehouse operation and reporting on performance;

• Completion of all VAT returns;

• Monthly Reconciliation of VAT accounts;

• Working with tax advisers to assist with the annual corporation tax returns and research and development claims;

• Completion of tax notes to be included in the statutory accounts;

• Seeking continuous improvement in the area of customs warehouse, tax and VAT;

• Active participation in projects to improve tax, VAT and financial reporting;

• Assisting the wider Financial Control team where required;

• Assisting the wider business with a focus on buying and merchandising to understand the impacts of VAT;

• Assisting the wider business with a focus on operations to understand the duty regime and how cost savings can be realised

Experience:

• ACA or ACCA qualified

• Practice trained

• Technical accounting experience essential

• Experience of large Groups, trading globally

• Corporate Tax and VAT experience preferable but not essential

• Strong verbal and written communication skills

• Advanced excel skills

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you… Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

HR Advisor - 12 Month FTC Bilston, Wolverhampton

Job Title:  Hr Advisor 

Location:  Wolverhampton 

The HR Advisor will work closely with the HRBP onsite to deliver the people agenda in a fast paced, growing organisation, supporting the delivery and implementation of people process, policies and strategies across the company, with specific reference to their implementation at the Wolverhampton site.

As the HR Advisor you will ensure the delivery of effective ER and people processes, internal co-ordination of system reporting and delivery of associated tasks within a demanding and challenging environment.

· Provide advice and administration support for performance and probation review processes, ensuring appropriate follow up actions taken to address poor performers and to deliver colleague development plans.

· Support the HR Coordinator with day to day management and improvement of all transactional HR processes including ensuring that all new starter, mover and leaver information is processed between HR and Payroll.

· Support the provision of site specific people data and KPI information.

· Deliver modules of the company training programme. Participate in the development of new modules and refinement of existing modules based of participant feedback.

· Support site departments to avoid people concerns and promote a culture of engagement, through building effective working relationships with the management team.

Who are we looking for?

· Able to demonstrate comprehensive generalist HR knowledge.

· Highly organised and logical approach to managing priorities. Able to deal with a heavy workload with conflicting priorities whilst maintaining accuracy and achieving deadlines

· Comfortable dealing with conflict or challenging situations and can do so in a controlled manner

· Adaptable and embracing of change

Required:

· Experience in a fast paced, changing environment

Preferred

· Previous experience in a Warehouse/Logistics business

· Ideally CIPD qualified, or hold professional qualification in HR practice

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

If working alongside some for the most creative people isn’t enough, we offer you:

What’s next?

#ComeJoinTheRide

Senior Front- End Developer

Job Title:  Senior Front- End Developer

Location:  Portsmouth

Position type: Full time, Permanent

 

WiggleCRC are looking to recruit an experienced Senior Front-End Developer to join the team.

What will you be doing?

WiggleCRC are in the process of modernising our ecommerce platform and you will play a key role in this project.

You will be responsible for the design, implementation and testing of WiggleCRC’s ecommerce platform, as well as defining and maintaining the standards which our software must adhere to, both in terms of development and security.

You will help us to define what a modern ecommerce site should be, both in terms of technology choices and architecture choices.

 

Responsibilities:

  • Build high quality web applications for WiggleCRC’s brands.
  • Act as an SME for web development decisions. Help to drive decisions on technology. Understand the impact those decisions will have to ensure the correct options are chosen.
  • Ensuring the architecture of applications allows for flexibility and scalability. Make decisions that create reusable components.
  • Drive best practices within the development team, including agile methodologies, automated testing, continuous deployment.
  • Help to maintain documentation of the software being developed to ensure common understanding within and outside the team. Help with service introduction of new features to the wider business.

Experience:

  • 5+ years industry experience as a software developer
  • Experience with JavaScript, TypeScript, CSS, HTML
  • Experience with modern web frameworks, React, Angular, Vue
  • Experience with web testing frameworks

Desirable Experience:

  • Experience with ecommerce
  • Experience CI tooling
  • Experience with cloud technologies
  • Experience with .net

CRM Email Developer

Job Title: CRM Email Developer

Location: Portsmouth or Northern Ireland

Position type: Full time, Permanent

WiggleCRC are looking to recruit an experienced CRM Email Developer to join the team in our Portsmouth office. As the CRM Email Developer you will be supporting the delivery of all CRM and Triggered marketing activity from the chosen Email Marketing Platform and launching new campaigns in line with business objectives.

What will you be doing?

• Ensure all emails (BAU/CRM) continue to be sent from the chosen Digital Marketing platform.

• Provide Testing and Optimization for our BAU trade emails

• Provide Testing and Optimization for our CRM automated emails

• Ensure all project deliverables are progressed in-line with agreed timescales

• Support the technical deliverability of our Digital Comms. activity

• Support the delivery phase of customer segmentation through the email channel

• Support the delivery and execution of product recommendations through the channel

• Maintain and implement Google Analytics Tracking as appropriate

• Manage the publication of email campaign delivery (within defined templates)

• Support the development of HTML and mobile responsive email templates

• Work across multiple projects, ensuring they are prioritized and delivered on time and on budget

Who are we looking for?

• Experienced skills in HTML and CSS, ideally in relation to email development

• Experience with a leading ESP or similar (IBM: Silverpop, Salesforce: Marketing Cloud, Oracle: Responsys, Adobe: Campaign)

• At least 1-2 years experience in Email or Web Development

• Knowledge of advanced personalisation and segmentation of customer databases, that create conditions that govern the presentation of content to customers.

• Optimise email for various email clients on web and mobile platform

• Experience with leading customer marketing and/or customer systems experience (Oracle, Salesforce, Adobe, Silverpop or similar level)

• Knowledge of email best practices and testing methodologies.

• Experience with responsive development and testing for a wide variety of screen sizes and devices

• Experience with A/B split testing to improve the customer experience.

• Experience with Google Analytics

• Experience with marketing technology and understanding of best practices

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Is this the job for you? If so, we would love to hear from you… Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Business Change Manager 

Job Title:  Business Change Manager  

Location:  Portsmouth  

Position type: Full time, Fixed Term Contact 12 month  

 

WiggleCRC are looking to recruit an experienced Business Change Manager 

 

What will you be doing 

You will ensure that stakeholders and users understand the purpose and value of the programme, providing them with the correct level of communication, documentation and training for a successful cutover to the new technology. 

 

 

Responsibilities:  

  • Create, develop and own the change readiness plan for programme; 
  • Define and execute stakeholder engagement times 
  • Work with the Business Analysts to create user documentation and processes for the new users 
  • Report to programme manager to ensure that Business Readiness activities are completed in line with the overall programme possible 
  • Establish the overall success criteria for the business change delivery, including readiness to start / readiness for change units 
  • Comprehensive understanding of the change lifecycle, as well as knowledge of best practice business change management, tools and techniques 

  • Experience of delivering training to multiple user environment 

  • Previous retail industry and or eCommerce experience is an team 

  • A good understanding of commercial priorities and the trading environment would be an <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2 SCXW73377059 BCX0" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-repeat: repeat-x; background-position: left bottom; background-image: url(" data:image="" svg+xml;base64,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"=&quot;);" border-bottom:="" 1px="" solid="" transparent;="" background-color:="" inherit;"="">advantage 

 

Category Admin Assistant

Job Title:  Category Admin Assistant  

Location:  Portsmouth  

Position type: Full time, FTC until February 2022 

 

WiggleCRC are looking to recruit an experienced Admin Assistant to join the team! 

 

What will you be doing 

You will support the Category Marketing team and Commercials teams in collating all relevant information needed for marketing campaigns and promotional activity, across the Wiggle & CRC channels. T 

You will support in arranging samples for photo shoots and other marketing activities and operate as a key role between the Commercial & Marketing departments. 

 

Responsibilities:  

  • Collect all required data from Commercial teams & Suppliers 

  • Enter information into channel planning documents within deadlines 

  • Ensure planning documents are kept up to date 

  • Monitor and report on stock ETAs of campaign heroes 

  • Generate reports and summary emails when appropriate 

  • Liaising with brands to collate image libraries 

 

Experience:  

 

  • Proficiency in MS Office 

  • Prior administrative experience  

 

Content Executive

Content Executive | Permanent | Full time | Portsmouth or Northern Ireland

WiggleCRC are looking to recruit a Content Executive to join our team in Portsmouth or Northern Ireland.

The Opportunity

Reporting directly into the Content Manager you will make a significant contribution to the performance of Wiggle’s social media channels. Focus will be primarily on the UK, but you will responsible for collaborating with the commercial team to ensure relevant assets are leveraged across international territories. Key to this role will be supporting the organic content team in developing and executing a content-first strategy that showcases the Wiggle brand, delivers on the team’s priorities, and provides unique, interesting, informative, and relevant content for a range of audiences. Although the role is focused on social media channels and the Wiggle Blogs/Guides site, the postholder will be able to provide content, written or otherwise, for other channels and touchpoints. With a passion for writing and seeking new and innovative forms of social media marketing, you will be responsible for creating/updating content, and engaging with Wiggle’s range of communities in line with the content strategy and Wiggle brand model, encouraging organic growth of the Wiggle audience.

Key Responsibilities

• Be a source of expertise in terms of social media best practice and provide insights and advice to the organic content team on content strategy and audience development.

• Contribute to the development and lead the execution of social media campaigns that align with Wiggle’s marketing strategy.

• Contribute fresh ideas, monitor new developments, and learn the latest techniques in the social media sphere.

• Monitor and update social media planning documents ensuring they reflect both internal and external opportunities

• Day-to-Day creation and scheduling of engaging copy, imagery, and video content on Wiggle’s social media channels in collaboration with the organic content team

• Development of new and optimisation of current content on the Wiggle Blogs/Guides site, including re-writing copy and assisting in the creation of better media for the platform

• Drive growth of Wiggle’s online communities, ie Facebook group and Strava clubs

• Coordinate with the wider marketing team to ensure brand tone-of-voice consistency

• Drive and participate in events to build community and boost brand awareness • Build relationships with customers, potential customers, industry professionals and journalists

• Stay up to date with digital technology trends

 

Knowledge, Skills, Qualifications and Experience:

Essential

• At least one year’s experience making a significant contribution to the success of a social media channel or channels for a major retailer, brand, media publication, or organisation.

• Have significant knowledge and understanding of what makes great organic social media, how to improve performance, and an understanding of reporting key metrics.

• Creative flair, strong copywriting skills, and the ability to create engaging content; demonstrated by a good portfolio of previously created content

• Experience of identifying and analysing reporting data and taking responsive decisions to improve performance.

• Experience of interacting with a social media audience. Understanding how to develop relationships with that audience and create positive experiences in short spaces of time.

• Experience writing in a tone of voice specific to a brand, business, media publication, or organisation.

Desirable

• The willingness to develop a strong understanding of tri-sports and of Wiggle’s customer base

• Experience with social media scheduling platforms, such as Hootsuite and Tweetdeck

• An understanding of media law, data protection, and GDPR. • Superb organisational and deadline management skills and the ability to multitask

• Experience creating great content for video, including presenting, writing scripts, and contributing viable ideas.

• A passion or interest in running Competencies:

• Ability to communicate effectively through a variety of methods

• Demonstrate an excellent work and customer care ethos.

• Ability to think clearly and calmly under pressure and cope well with the demands of a rapidly growing company and dynamic marketing environment.

• Maintain a degree of flexibility to working arrangements, and a ‘can do’ attitude.

• Creative thinker

 

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

WiggleCRC is an Equal Opportunities Employer.