Payment via PayPal
PayPal is a simple, quick, and secure way of paying online, all you need is a PayPal account. For more details on how to set up an account, visit the PayPal website.
Orders paid via PayPal will be charged in full; this includes the cost of any out-of-stock items. If we do not have a due date for more stock arriving, the item will be cancelled and refunded back onto your PayPal account.
Please note, orders will be delivered to the address confirmed on the Wiggle website during checkout, not the address shown on your PayPal account. Please check the delivery address at Wiggle checkout before confirming the order.
Please see our FAQs below for more information.
1. How do I place an order and pay via PayPal?
To pay via PayPal, simply follow the steps outlined below:
Create your order and proceed through Checkout as normal.
At the payment stage select 'Pay with PayPal'. You will then be redirected to your PayPal account.
Authorise the payment as prompted via your PayPal account.
Once authorised, return to the Wiggle website to confirm your details* and complete your order.
Once completed, you will receive an order confirmation email to your PayPal email address.
*Please ensure the delivery address displayed is correct before completing your order.
2. Why has PayPal charged me more than you stated?
We accept PayPal payments in GBP Sterling, Euro, US Dollars, Australian Dollars, Canadian Dollars, Japanese Yen, Norwegian and Danish Krone, Swedish Krona and Swiss Francs. For other countries and currencies, we show exchange rates based on the Bank of England rate. If you purchase through PayPal, PayPal will apply their own exchange rates and you may see a slight difference in the amount you pay. PayPal exchange rates are fully explained in their terms and conditions.
3. Can I use PayPal without opening a PayPal account?
You can now pay with PayPal without the need to open an account. This means PayPal will not hold onto your details after purchase. PayPal limit the number of account free transactions to 10.
4. What if I encounter an error when paying via PayPal?
PayPal is an extremely secure payment method, however, like all things, problems can sometimes occur. We’ve collated some useful information below to help out:
If you are redirected to an error page or do not receive an online confirmation email from us then it is likely an error prevented the creation of the order at Wiggle. If you are unsure, please log into your Wiggle customer account. If the order does not appear there within 5 minutes, then it was not successfully created. If you receive an email from PayPal stating that you have paid for your order but do not receive an email from Wiggle, please log into your account and check that the order was successfully created there. If it was not please contact us via Live Chat or email, quoting your name, Wiggle account email address, PayPal account email address, the items that you ordered and any vouchers that you used. We will then be able to recreate the order and find your PayPal payment to link it to.
If using Switch/Maestro with PayPal: While you are placing your order when you are redirected to PayPal, they put you in a loop asking for your card details which are already registered with them and you have used with PayPal before. Even if you re-enter the details it brings up another error message. PayPal have suggested entering the details of a different card. If you need further help with this problem, please contact PayPal.
'The buyer is restricted' - PayPal have placed restrictions on your account and we are unable to proceed with your order. Please contact PayPal to resolve this issue with them. Alternatively you may change your payment method and pay by card directly to Wiggle. Please update your Wiggle account with the card your wish to pay with then Contact Us for further help to do this.
'The buyer cannot pay, transaction rejected' - PayPal believes you are unable to pay for your order. Please contact PayPal and then let us know when the issue is resolved, and we can retry to process your order. Alternatively, you may change your payment method and pay by card directly to Wiggle. Please update your Wiggle account with the card your wish to pay with and Contact Us if you require our assistance.
'The funding source is missing' - The funding source you chose to use to pay for your order is no longer connected to your PayPal account or your order. Please contact PayPal to resolve the issue. Alternatively, you may change your payment method and pay by card directly to Wiggle. Please update your Wiggle account with the card your wish to pay with then Contact Us for further help to do this.
'Transaction refused due to risk model of the buyer' - PayPal have run a risk model against your account for security reasons and believe your account may be high risk and will not allow us to proceed with your order. Please contact PayPal to resolve this issue. Alternatively, you may change your payment method and pay by card directly to Wiggle. Please update your Wiggle account with the card your wish to pay with then Contact Us for further help to do this.
5. Can I pay via PayPal Credit?
PayPal credit is available at Wiggle on eligible orders. For more information, please visit PayPal website here