Payment

Payment Methods

Payment Methods

We offer payment via Credit or Debit Card, PayPal, Gift Voucher or Finance V12.

The payment methods available to you will depend on your delivery country and can be found in the lower right-hand corner of your Shopping Basket. 

If you wish to change your delivery country or currency, simply follow the steps outlined below.

If you are using a desktop/laptop, click on the flag in the top right-hand corner of our website. This will display three dropdown menus, where you can choose your Region & Language, Currency & Delivery Destination, as shown below:

If you are using a mobile phone/app, click on the three lines in the top left-hand corner of your screen, then select ‘Account’ followed by ‘Currency’. This will bring up the Region & Language, Currency and Delivery Destination dropdowns, as shown above.

Once you have selected your preferences, click ‘Update’ to refresh the website, before proceeding to your basket. 
 
You will be able to select your preferred payment method during checkout.

How to Pay via Credit or Debit Card

Payment via Credit or Debit Card

We accept most major credit and debit cards for online orders.

During checkout, you will be asked to enter your card details and the name and address of the card holder. Please ensure the information provided is correct; if there are any discrepancies your order may be held.  Don't worry, we will contact you if there are any problems.

You can pay with the following credit and debit cards:

 Visa (Visa Electron & Visa Debit)
 
 MasterCard
 
 Maestro
 
 American Express
 
 JCB
 
 
We can accept pre-paid American Express, Mastercard and Visa cards.
 
Please note, your bank may charge you to complete your transaction. We have no control over this and, as the purchaser, you are responsible for paying any such fees on top of the total amount stated at the checkout.
 
3DSecure Authentication
 
For security purposes you may be asked to verify the transaction via 3DSecure authentication. This is in line with industry standards and complies with the regulation for PSD2.
 
3DSecure is authentication process which offers an extra layer of security to protect you whilst shopping online.
 
If 3DSecure applies, then when you click 'Pay Securely Now' you will be presented with a box from your Bank. This will either ask you to enter your 3Dsecure password (this being the one you already have set up with your bank) or to enter an authentication code (that will automatically be sent to you via the preference your bank has stored for you). After you have entered the correct details, your transaction should be approved, and your order will be confirmed as standard.
 
If you choose to edit stored card information, you will be re-prompted for CVV verification (confirming the last 3 digits on the signature strip of a Visa/MasterCard, or last 4 digits on an American Express card), before this amendment can be processed.

How to Pay via PayPal

Payment via PayPalPayPal

PayPal is a simple, quick, and secure way of paying online, all you need is a PayPal account. For more details on how to set up an account, visit the PayPal website.
 
Orders paid via PayPal will be charged in full; this includes the cost of any out-of-stock items. If we do not have a due date for more stock arriving, the item will be cancelled and refunded back onto your PayPal account. 
 
Please note, orders will be delivered to the address confirmed on the Wiggle website during checkout, not the address shown on your PayPal account. Please check the delivery address at Wiggle checkout before confirming the order.
 
Please see our FAQs below for more information.
 

1. How do I place an order and pay via PayPal?

To pay via PayPal, simply follow the steps outlined below:

  • Create your order and proceed through Checkout as normal.
  • At the payment stage select 'Pay with PayPal'. You will then be redirected to your PayPal account.
  • Authorise the payment as prompted via your PayPal account.
  • Once authorised, return to the Wiggle website to confirm your details* and complete your order. 
  • Once completed, you will receive an order confirmation email to your PayPal email address.
*Please ensure the delivery address displayed is correct before completing your order.
 

2. Why has PayPal charged me more than you stated? 

We accept PayPal payments in GBP Sterling, Euro, US Dollars, Australian Dollars, Canadian Dollars, Japanese Yen, Norwegian and Danish Krone, Swedish Krona and Swiss Francs. For other countries and currencies, we show exchange rates based on the Bank of England rate. If you purchase through PayPal, PayPal will apply their own exchange rates and you may see a slight difference in the amount you pay. PayPal exchange rates are fully explained in their terms and conditions.
 

3. Can I use PayPal without opening a PayPal account?

You can now pay with PayPal without the need to open an account. This means PayPal will not hold onto your details after purchase. PayPal limit the number of account free transactions to 10.
 

4. What if I encounter an error when paying via PayPal?

PayPal is an extremely secure payment method, however, like all things, problems can sometimes occur. We’ve collated some useful information below to help out:
  • If you are redirected to an error page or do not receive an online confirmation email from us then it is likely an error prevented the creation of the order at Wiggle. If you are unsure, please log into your Wiggle customer account. If the order does not appear there within 5 minutes, then it was not successfully created. If you receive an email from PayPal stating that you have paid for your order but do not receive an email from Wiggle, please log into your account and check that the order was successfully created there. If it was not please contact us via Live Chat or email, quoting your name, Wiggle account email address, PayPal account email address, the items that you ordered and any vouchers that you used. We will then be able to recreate the order and find your PayPal payment to link it to.
  • If using Switch/Maestro with PayPal: While you are placing your order when you are redirected to PayPal, they put you in a loop asking for your card details which are already registered with them and you have used with PayPal before. Even if you re-enter the details it brings up another error message. PayPal have suggested entering the details of a different card. If you need further help with this problem, please contact PayPal.
  • 'The buyer is restricted' - PayPal have placed restrictions on your account and we are unable to proceed with your order. Please contact PayPal to resolve this issue with them. Alternatively you may change your payment method and pay by card directly to Wiggle. Please update your Wiggle account with the card your wish to pay with then Contact Us for further help to do this.
  • 'The buyer cannot pay, transaction rejected' - PayPal believes you are unable to pay for your order. Please contact PayPal and then let us know when the issue is resolved, and we can retry to process your order. Alternatively, you may change your payment method and pay by card directly to Wiggle. Please update your Wiggle account with the card your wish to pay with and Contact Us if you require our assistance.
  • 'The funding source is missing' - The funding source you chose to use to pay for your order is no longer connected to your PayPal account or your order. Please contact PayPal to resolve the issue. Alternatively, you may change your payment method and pay by card directly to Wiggle. Please update your Wiggle account with the card your wish to pay with then Contact Us for further help to do this.
  • 'Transaction refused due to risk model of the buyer' - PayPal have run a risk model against your account for security reasons and believe your account may be high risk and will not allow us to proceed with your order. Please contact PayPal to resolve this issue. Alternatively, you may change your payment method and pay by card directly to Wiggle. Please update your Wiggle account with the card your wish to pay with then Contact Us for further help to do this.

5. Can I pay via PayPal Credit?

PayPal credit is available at Wiggle on eligible orders. For more information, please visit PayPal website here

How to Pay via Gift and Promotional Vouchers

Payment via Gift and Promotional Vouchers

To redeem your gift or promotional voucher, please follow the steps below:
  1. Select the item(s) you wish to order and add them to your basket.
  2. Enter your voucher code in the ‘Gift Vouchers’ box and click ‘Add Code’ to apply the discount to your order*.  
  3. Proceed to Checkout as normal.
*If your order does not meet the promotional Terms and Conditions, a message will appear. You may need to modify your order to redeem the discount.
 
Please note, some vouchers require a minimum spend and may only be valid on a specific brand or product range. For more information, click here.
 
Important information about Gift Vouchers:
  • Gift Vouchers can be used to purchase any product on wiggle.co.uk apart from other vouchers, event tickets or subscriptions.
  • You don’t have to spend the whole balance of the Gift Voucher at once. If you wish to find out how much credit is left on a voucher, please contact our customer service team with your voucher code. 
  • Gift Vouchers are valid for 24 months from the date of purchase.
  • Gift Vouchers are valued and issued in GBP. You can still redeem your voucher on an order using a different currency, however the value of the voucher in that currency will be calculated at the time of redemption.
  • It is not possible to use Gift Vouchers against orders purchased via the finance payment option.
  • You can use multiple gift vouchers on your purchase, all you need to do is add one at a time before checking out.

Payment FAQs

Payment FAQs

1. Will my order arrive with an invoice?

We have moved to paperless billing to promote environmental responsibility and reduce our carbon footprint. You can access your purchase history by logging in to your online account, here. Once logged in, simply click on ‘View All Orders’ to find a list of your orders and then click ‘View Your Order’ to access the order details. There is also an option to print this out in case you need a hard copy. If you require a copy of your invoice, please get in touch with our Customer Services Team via Live Chat or email .
 
Please note, any necessary paperwork for customs will be included in your parcel.

2. Why do I get an error message when confirming my order?

We're sorry to hear you're getting an error message when confirming your order. There could potentially be an error with your payment or address details, but don't worry, this should be a simple fix. Please ensure your billing address matches up with the address that your payment provider has on record. Please also double check your postcode is numerically and alphabetically correct. Once both addresses are matching you should have no trouble getting through our check out process, but if you do continue to experience issues, please contact our Customer Services Team via Live Chat or email so that we can help out.