Unwanted Item

If you change your mind on your purchase, you have a full 365 days to return it for a refund! All Goods must be unused, in a saleable condition and in their original packaging with all labels still attached.

There are some exclusions to our 365 day returns policy, which are as detailed below:

• Nutritional products or those with a best before date must be returned within 28 days*
• Any customised items such as wheel builds cannot be returned*
• GPS systems such as sports watches or cycle computers can only be returned if unregistered*
• For hygiene reasons, any intimate garments such as underwear and swimsuits can only be returned if the items are unworn*

Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.

*Unless faulty

We cannot offer exchanges for unwanted items; please do place a new order for any alternative item you require. All refunds will be issued to the original payment method on the order within 3-5 working days of receipt at our warehouse.

How to Return

If you wish to return unwanted items to us, please follow the simple steps below:

1. Log in to Your Account
2. Find the order that includes the item you want to return and click the ‘Return Item’ button or select Make a return and find your order.
3. Select the items from your order which you wish to return, along with the reason for return
4. Select the service you wish to use for return
5. Securely pay for return (if applicable)
6. Print your return label and return form (you can print this later using the email we send you)
7. Insert the return form in your return package with the items you're returning
8. Attach the return label to your box and send back to Wiggle. Please keep hold of your return postage receipt.

Please note: If you are returning from outside the EU and select the self-post returns option, please ensure you clearly mark the outside of the box with the wording “Returned Goods – Failed Sale” and note your original order number on the outside of the box. Please also mark this clearly on the customs declaration (CN22 and /or CN23) on the outside of the packaging. Failure to follow these instructions could result in the parcel being refused access into the UK and being returned to sender.”

Faulty, Damaged, Incorrect & Incomplete Item

Faulty Item

Faulty items are not included in our 365 day return policy as they can be sent back to us at any time. Items sent back to us will undergo a inspection and It may be necessary to send the item away to the manufacturer to confirm the fault.

All goods purchased from Wiggle are covered by a full warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship.

If you feel that your purchase has developed a fault, then please contact us with photographs of the issue before returning any goods - we may be able to solve your problem without you incurring any postage costs.

We will then get in contact with you for the next steps in completing your claim.

Damaged, Incorrect & Incomplete

If you have received an item that is damaged, not what you ordered, or is missing parts please contact us with photographs of the issue before returning any goods - we may be able to solve your problem without you incurring any postage costs.

How to Return

If you wish to return items to us, please follow the simple steps below:

1. Log in to Your Account
2. Find the order that includes the item you want to return and click the ‘Return Item’ button or select Make a return and find your order.
3. Select the items from your order which you wish to return, along with the reason for return
4. Select the service you wish to use for return
5. Securely pay for return (if applicable)
6. Print your return label and return form (you can print this later using the email we send you)
7. Insert the return form in your return package with the items you're returning
8. Attach the return label to your box and send back to Wiggle. Please keep hold of your return postage receipt.

Please note: If you are returning from outside the EU and select the self-post returns option, please ensure you clearly mark the outside of the box with the wording “Returned Goods – Failed Sale” and note your original order number on the outside of the box. Please also mark this clearly on the customs declaration (CN22 and /or CN23) on the outside of the packaging. Failure to follow these instructions could result in the parcel being refused access into the UK and being returned to sender.”

Please note: All faulty items that have been used must be cleaned and dried before being returned, we cannot deal with any unclean items due to health and safety and they may be returned to you which will delay your return.

Bike and Frame Returns

If you are not happy with your bike/frame for whatever reason, you are welcome to return it to us for a refund so long as it is still new and un-ridden. Please let us know within 14 working days and we will arrange the return with you.

Please note the following:

Be sure you are happy with the bike/frame as once used, returns cannot be accepted. We recommend you keep hold of the packaging just in case you need to return the bike/frame to us. If you would like to return your bike/frame within the 14 day period, you will need to cover the cost of returning the bike/frame, along with ensuring the bike is securely packaged for transit as originally received.

Your bike/frame is covered by the wiggle guarantee and the respective manufacturer’s warranty, please contact us for details. If your bike develops a fault within the warranty period please contact us before returning the bike/frame or any of its components as problems can often be resolved without any postage costs being incurred. For health and safety reasons, please ensure that any returns sent back to us are clean.

You cannot return bikes/frames and bulky items using the local returns address, when you contact us we will be able to help you arrange an alternative returns method (except Australian and Japanese local returns addresses which can accept bikes/frames and bulky items).

Please note: If you are returning from outside the EU and select the self-post returns option, please ensure you clearly mark the outside of the box with the wording “Returned Goods – Failed Sale” and note your original order number on the outside of the box. Please also mark this clearly on the customs declaration (CN22 and /or CN23) on the outside of the packaging. Failure to follow these instructions could result in the parcel being refused access into the UK and being returned to sender.

Important: All returns are processed in our UK warehouse. Although we offer some 'in country' return points, all items must make their way back to the UK before being processed. You'll receive email confirmation once your return has been processed. 

Return a gift

If you've received a gift and find it doesn’t fit or just isn’t right for you, we can issue you with a refund in gift vouchers upon return of the item. Please do contact us to obtain a gift return form and include this in the parcel you return to us.

Please note, items must be returned unused and in their original packaging, with all labels still attached.

None of the above

If none of the above situations apply to your case, please contact us.

Vitus 14 & 16 Stop Riding Notification

Please find important information here regarding the Vitus 14 and 16 bikes sold in the USA from January 2017 through April 2021.